FREQUENTLY ASKED QUESTIONS

How long does it take?

Generally, our turnaround time on most frames is about two weeks.  We do, however, carry many finished corner frames that can take longer (around 4-6 weeks).  If you need something rushed, we can usually accommodated it depending on availability of materials and time frame desired.  Please note that there is an additional fee for this service to cover the extra costs of expediting product.

Will my artwork leave the premises?

All framing is done on the premises unless otherwise noted.  These exceptions usually apply to special mounting or plexi encapsulation.  If your artwork is valuable, we encourage you to consult your insurance company and have it insured while it is on the premises. 

Why is there no wire on the back of my piece?

We generally try to wire everything when we can, but if the piece is large or heavy, we insist that you hang it directly from the D-rings.  By doing this, the weight will be more evenly distributed and allow for less tension on the rails and corners of the frame.  From our experience, avoiding serious damage and injury is always worth the little bit of extra time and precision it takes to hang with D-rings.  If you need assistance, we recommend you phone Reginaldo Acioli (212-366-5991), a professional art installer who has experience with this type of hanging system. 

What if I can’t find a frame that I like?

If you aren’t satisfied with the selection of samples we have in our showroom, ask us about special ordering an item or custom fabrication.   We can also sometimes modify finishes and dimensions on a number of the frames we carry.

What is the largest size you can frame? 

As long as it will fit out of our door, we can frame it.  Please keep in mind that if the piece needs glazing, the largest sheet available is 102”x156”.   On very rare occasions we have framed pieces on-site.